The state-run Social Security System (SSS) said that contingency measures are currently in place while system enhancements are being done for the implementation of the Real-time Posting of Contributions (RTPC).
“We recognize that RTPC is currently experiencing birth pains which involve technical problems that affect its overall implementation. In that regard, we came up with measures to ease difficulties in our new payment scheme,” SSS President and Chief Executive Officer Emmanuel F. Dooc said.
To assist members and employers in paying their contributions, 94 SSS branches with Automated Tellering System (ATS) facilities have extended their servicing hours up to 7pm during weekdays while 51 branch offices are open on Saturdays from 8 am to 5 pm.
“The extended daily operation and Saturday office will allow members and employers who are unable to pay with our partner banks due to the ongoing system enhancements to comply with the RTPC,” Dooc explained.
SSS branch tellering facilities can only accept contribution payments without Payment Reference Number (PRN) if there is system downtime during payment. “But this is only an emergency accommodation. We’ll go back to the standard RTPC procedure once the system resumes operations,” Dooc clarified.
The pension fund is experiencing technical problems due to the influx of online users accessing the My.SSS. To address this, Dooc is encouraging all individually-paying members to update their mobile numbers with SSS to receive their PRNs via SMS.
“To update their mobile numbers with SSS, they need to submit a Data Amendment Form or E-4 at the nearest SSS branch or edit the said information at My.SSS using Internet Explorer version 11,” Dooc said.
He also reminds employers to keep their email addresses active, to which SSS will send their e-CL summary, PRN, electronic collection list or e-CL, and other RTPC-related notifications.
Meanwhile, e-Centers located in SSS branches are regularly checked to ensure functionality as part of the contingency measures of the agency, to accommodate its members and employers who need to get their PRNs.
“We regularly check the e-Center kiosks to ensure that it can accommodate walk-in clients. In fact, we are also planning to install a PRN module to our Self-Service Information Terminals at SSS branches,” Dooc said.
With the existing contingency measures, Dooc hopes that there will be no more interruptions on the daily transactions of members and employers with SSS. He added that SSS is working hard to ensure that RTPC will normalize by end of June.
“This is our initiative to improve our system towards the fulfillment of our mandate of providing quality service to our members through immediate posting of contribution payments and timely release of benefits and privileges,” said Dooc.
Among the benefits of RTPC are accurate and real-time posting of contribution payments, minimized errors in contribution records, and faster turn-around time for processing of member’s and dependent’s benefits and loans.
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