by Noy AdaramÂ
Cebu Pacific Air (Philippine Stock Exchange: CEB) proudly shared their continuing growth now that they are on their 28th year as a result of their efforts to give the best traveling experience during their roundtable discussion with the media in Cagayan de Oro City on April 25.
CEB Director for Corporate Communications Carmina Romero announced the airline’s arrival of its fourth out of seventeen planes this year on April 17 – an Airbus 320 neo – in line with their yearly purchase of aircrafts. With such, they are now capable of catering almost three thousand flights per week.
CEB’s travel fund no longer has an expiration and the travel voucher validity is now increased to eighteen months. Both used to be available for only six months.
New flexible customer options were also introduced. For both cancelled flights or voluntary changes, a flight can be rebooked and bookings can also be converted into a travel fund. In the cancellation, customers may get a refund.
The airline expounded their updated heightened customer care particularly on flight disruptions. From a 3-hour delay to a more than 72-hour cancellation from departure, the travel fund conversion can be invoked and a free rebooking is available. There are no refunds however for 4-hour delays.
If the flight is cancelled on the day of the flight at the airport, hotel accommodation, food, transportation allowance and even the choice of transferring to another courier are provided.
CEB also went proactive as they installed mobile lightning shelters in the Ninoy Aquino International Airport (NAIA) to lessen delays when alerts are issued if there are sparks in the sky.
Customers with overseas itinerary can travel with the P488 one-way base fare exclusive of fees and surcharges until the 30th of this month. Travel period will be from the first of May to the end of August.
CEB pulled strength from the difficulties they faced last year.
The company imparted that the most difficult problem they encountered was the global supply challenge that even major international airlines had to endure. All efforts everybody exerted in fighting those problems however paid off since the end of the year ended productively as they received the most number of bookings on their record late of December.
CEB also managed to reduce the number of complaints they received compared to the previous years.
The public is also guaranteed of their cabin crew’s delivery of utmost hospitality with the extensive training they were subjected from attending passengers to alleviating adversities.
As for pet owners, it is reminded that pets are not allowed.
CEB pledged that what they are doing is not just for business but the delivery of the greatest service every “Juan” can think of.
